For any issues with the fit of your shoes, Esquivel will accept shoe returns within 14 days of receipt of your order. Shoes must be in their original condition, must include the original shoe box and shoes bags, and must be unworn. All shoes must be tried on and tested on a carpeted, clean surface, as any shoes that have sign of wear will not be acceptable for a return. Original shipping costs are non-refundable.
In the event of a manufacturing defect, please email firstname.lastname@example.org within 48 hours of receiving your product.
Esquivel reserves the right to refuse any return on merchandise that does not meet the return requirements that are listed above. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
For international sales/returns, please contact email@example.com
To request a return, please contact us at firstname.lastname@example.org with your name, order number, a brief description of reason for return, and your email. Once you have submitted your request, a return authorization will be given to you with return instructions within 72 hours. Your return will not be processed without the authorization.